As a Software Trainer your key duties will include:

• Onboarding, coaching, and training of our support colleagues to deliver an outstanding customer experience.
• Responsibility for driving and managing the quality program across the business.
• Delivering quality assessments and audits in line with customer service and operational requirements.
• Assist and lead in the design and development of training programmes which facilitate learning and development.

Skills - Java, Python, C-programming, PHP, HTML

Purpose of the Role:
Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description:
1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through SMS/ mails and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. Avoid Churn of customers through better service within the SLA or Commitment
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level

Qualification and experience:

1) Minimum qualification is SSC/ITI/Diploma

2) Candidate should have relevant experience or any filed technical related job.

3) Must have a 2 wheeler with Valid Driving license or LLR

About the job Design Engineer

• Design new engineering products and processes
• Craft models and drawings of products using CAD
• Analyze prototype data and retest if needed
• Research new product ideas and methods
• Improve existing products and processes
• Ensure compliance with the industry safety standards
• Maintain accurate records
• Ensure products are user- and environment-friendly
• Write detailed reports
• Find creative design solutions to problems
• Present prototypes and designs to customers and project managers

Requirements and skills

• Previous experience as a Design Engineer or a similar role
• Proven experience using CAD software; knowledge of SolidWorks is a plus
• Good understanding of safety standards and the environmental impact of a design
• Ability to present in front of stakeholders and managers
• Great computational and spatial ability
• Excellent oral and written communication
• Attention to detail
• Degree in Mechanical Engineering or a similar field